Ein neuer Service von Apple - man kann direkt mit einem Agenten live chatten. Gestern ausprobiert. Ich wollte mal den Versand-Status meines Ersatz-Netzteils für den iMac G5 checken. http://www.apple.com/support/imac/assistant/ Ich hab das Ganze mal protokolliert: Agent: Thank you for contacting Apple. My name is Ruby. How may I assist you? macmercy: I wanted to check my case-status: xxxxxxxxxx Agent: Okay, may I have a minute or two to look over the case notes? macmercy: Of cause - hope session won't end. Had a chat with another Agent, but the session ended before I've got an answer. Agent: We apologize for the disruption. macmercy: I'll type something to keep the session alive... macmercy: Where are you from, Ruby? Agent: We are call center in Northern California. macmercy: Hmm - like to be there. Warm sand. It's cold here in Germany. 10 degrees. Agent: Since you have worked a few agents on this case, I would like to transfer you to a product specialist. Is that okay with you? macmercy: Shure! Agent: Thank you, this willl take about a minute. Agent: Has transferred you to: macmercy: Hi! Anybody to help me? Agent: Thank you for using the AppleCare Chat service, my name is Eric. If you can give me just a few minutes to review the chat history I will be right with you. macmercy: Okay - heres a short story: Apple Germany couldn't check my case-status: xxxxxxxxx I've got one of those power supplies... (Google translation) How Apple Germany communicated today opposite macnews.de in a statement, a noise problem, which is to be heard with some 17-Zoll- iMacs, was meanwhile also already solved "well-known and in production". With ", those limited number of power packs with 220 V to be operated "" an audible noise" arose, it were said. Customers concerned are to turn now to the AppleCare Hotline under the call number 01805-009 433, in order to let the power pack exchange free of charge. Agent: It looks like from the case, you are having a replacement power supply sent to you, is that correct? macmercy: Yes - correct macmercy: Any date, it will arrive? Agent: Let me see what I can find out for you on that. macmercy: Apple Germany said, they couldn't check - so I wonder a little bit. Agent: Here in the US, it usually takes 3-5 business days for replacement parts to be recieved. I would assume that the estimate would be the same for your region. I do see that the shipment was setup on 9/27. Agent: Based on that, it most likely would have shipped the next day, and arrive to you today, or on Monday. macmercy: Thanks! Thats good news! Have a nice day! Agent: Thank you for contacting Apple, have a nice day.