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iMac G5 Troubleshooting Assistant ist cooool!

Dieses Thema im Forum "Hardware" wurde erstellt von macmercy, 2. Oktober 2004.

  1. macmercy

    macmercy New Member

    Ein neuer Service von Apple - man kann direkt mit einem Agenten live chatten. Gestern ausprobiert. Ich wollte mal den Versand-Status meines Ersatz-Netzteils für den iMac G5 checken.

    http://www.apple.com/support/imac/assistant/

    Ich hab das Ganze mal protokolliert:

    Agent:
    Thank you for contacting Apple. My name is Ruby. How may I assist you?
    macmercy:
    I wanted to check my case-status: xxxxxxxxxx
    Agent:
    Okay, may I have a minute or two to look over the case notes?
    macmercy:
    Of cause - hope session won't end. Had a chat with another Agent, but the session ended before I've got an answer.
    Agent:
    We apologize for the disruption.
    macmercy:
    I'll type something to keep the session alive...
    macmercy:
    Where are you from, Ruby?
    Agent:
    We are call center in Northern California.
    macmercy:
    Hmm - like to be there. Warm sand. It's cold here in Germany. 10 degrees.
    Agent:
    Since you have worked a few agents on this case, I would like to transfer you to a product specialist. Is that okay with you?
    macmercy:
    Shure!
    Agent:
    Thank you, this willl take about a minute.
    Agent:
    Has transferred you to:
    macmercy:
    Hi! Anybody to help me?
    Agent:
    Thank you for using the AppleCare Chat service, my name is Eric. If you can give me just a few minutes to review the chat history I will be right with you.
    macmercy:
    Okay - heres a short story: Apple Germany couldn't check my case-status: xxxxxxxxx I've got one of those power supplies...
    (Google translation) How Apple Germany communicated today opposite macnews.de in a statement, a noise problem, which is to be heard with some 17-Zoll- iMacs, was meanwhile also already solved "well-known and in production". With ", those limited number of power packs with 220 V to be operated "" an audible noise" arose, it were said. Customers concerned are to turn now to the AppleCare Hotline under the call number 01805-009 433, in order to let the power pack exchange free of charge.
    Agent:
    It looks like from the case, you are having a replacement power supply sent to you, is that correct?
    macmercy:
    Yes - correct
    macmercy:
    Any date, it will arrive?
    Agent:
    Let me see what I can find out for you on that.
    macmercy:
    Apple Germany said, they couldn't check - so I wonder a little bit.
    Agent:
    Here in the US, it usually takes 3-5 business days for replacement parts to be recieved. I would assume that the estimate would be the same for your region. I do see that the shipment was setup on 9/27.
    Agent:
    Based on that, it most likely would have shipped the next day, and arrive to you today, or on Monday.
    macmercy:
    Thanks! Thats good news! Have a nice day!
    Agent:
    Thank you for contacting Apple, have a nice day.
     
  2. Xboy

    Xboy New Member

    Ein Grund mehr einen iMac G5 zu kaufen :D
     

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